Last updated: August 2026
At LIVA, we take pride in the quality of our premium skincare and haircare products. We want you to be completely satisfied with every online order you place with us. If you encounter any issues with your items, our return and exchange guidelines are designed to make the process smooth and hassle-free.
1. Returns and Exchanges Eligibility
To be eligible for a return, exchange, or store credit on your LIVA purchase, the following conditions must be met:
- Timeframe: You can request a return or exchange within 7 days of receiving your delivery.
- Product Condition: The skincare or haircare item must be unused, unopened, and in its original, sealed packaging with all tags and seals intact.
- Proof of Purchase: A valid order confirmation, receipt, or invoice number is required for all return and exchange requests.
2. Damaged, Defective, or Incorrect Items
We carefully inspect all packages before dispatch, but if you receive a damaged, defective, or incorrect product from our store:
- You must notify our customer support team within 48 hours of receiving your delivery.
- Please provide clear photos or a short video showing the damaged or incorrect LIVA product.
- Once verified, we will arrange a replacement item or a full refund at no extra cost to you.
3. Refund Processing and Methods
Once your returned skincare or haircare item is received and inspected at our facility, we will notify you of the approval or rejection of your refund:
- Approval: If approved, your refund will be processed promptly.
- Payment Method: Refunds are typically issued through your original payment method, bank transfer, or store credit, and will reflect within a few business days.
4. Non-Returnable Items
Due to the personal care and hygiene nature of skincare and haircare products, opened, used, or unsealed items cannot be returned or exchanged unless they arrived damaged or defective.
5. Contact Us for Returns
If you have any questions regarding our Refund Policy or need help initiating a return or exchange for your LIVA order, please reach out to our support team through our official Contact Us page.